Category: Uncategorized

Add value by NOT SELLING all the time

Early in my career I was solely focused on closing business.  You could say I was a “bull in a china shop.”  Fortunately, I had some great mentors and co-workers that showed me why it is important to not be selling all the time.  I started to understand that getting to know my customer contacts […]

More than Speed: How to Get your Customer’s Attention

When an email hits your inbox or a customer calls interested in your company’s services, responding quickly is surely a priority. However, giving into the urge to respond too frequently without sufficient regard for the quality of the information, may leave you frustrated by lack of customer response.  Speed is not everything. The customer’s perceived […]