Category: Uncategorized

Discussion with UCONN Sales Management Class – Differentiation throughout the Sales Process

 On Thursday January 30, I had the privilege of speaking with UCONN business students taking a course called Sales Management & Leadership with Assistant Professor Bill Ryan.  This course is part of a Professional Sales Leadership curriculum offered by UCONN.  This curriculum is a tremendous opportunity for students either looking to pursue a career in professional selling or to improve their understanding […]

Add value by NOT SELLING all the time

Early in my career I was solely focused on closing business.  You could say I was a “bull in a china shop.”  Fortunately, I had some great mentors and co-workers that showed me why it is important to not be selling all the time.  I started to understand that getting to know my customer contacts […]

More than Speed: How to Get your Customer’s Attention

When an email hits your inbox or a customer calls interested in your company’s services, responding quickly is surely a priority. However, giving into the urge to respond too frequently without sufficient regard for the quality of the information, may leave you frustrated by lack of customer response.  Speed is not everything. The customer’s perceived […]